Michigan Open Carry, Inc.
General Category => Off Topic Stuff => Topic started by: jgillmanjr on April 05, 2014, 11:18:41 PM
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So, I've been looking to setup a dev environment for MOC over on my VPS at work (for those who don't know, I work for a managed hosting company in Lansing called Liquid Web). I figured it would be easy enough - I would just delegate the dev.miopencarry.org and dev.michiganopencarry.org subzones over to my name servers.
Well, it's not possible to actually add NS records to a zone within cPanel itself - it needs to be added via WHM. So I pinged Bluehost support to see if they had anything on their end to enable me to do it myself.
Hello!
I'm looking to delegate dev.miopencarry.org and dev.michiganopencarry.org to a different set of nameservers.
I went to add the appropriate NS records, however it looks like that record type is not available in your zone editor. Is this something that could be enabled?
Thanks!
-Jason
Well, damn near two days later, I finally got a response.
Hello,
No it can not be done without effecting the actual site itself. The subdomains name servers are directly tied to the domain it belongs to name servers.
How did we do? Please help us improve the support that we offer you
by filling out this online survey:
http://www.surveygizmo.com/s3/1248462/bluehost (http://www.surveygizmo.com/s3/1248462/bluehost)
Thank you,
Richard
Web Advisor
BlueHost.com
888.401.4678
.... two days for that? So of course I respond with the exact set of records that needs to be set:
Richard,
It can be done without affecting the main domain. It's just an issue of adding two NS records in the zone file.
dev.miopencarry.org and dev.michiganopencarry.org aren't actually doing anything right now other than using the same docroot for the main site.
All I would need are the following NS records to be added to the respective zone files:
dev.miopencarry.org 3600 IN NS ns1.hookerswithhandguns.com.
dev.miopencarry.org 3600 IN NS ns2.hookerswithhandguns.com.
dev.michiganopencarry.org 3600 IN NS ns1.hookerswithhandguns.com.
dev.michiganopencarry.org 3600 IN NS ns2.hookerswithhandguns.com.
-Jason
I thought it was straight forward. Hell, I laid out exactly what they would need to enter. Apparently, they still don't understand - even after sitting on the damn response for 28 hours.
Thank you for contacting Bluehost support,
I understand that you want to change your nameservers.
Here is our helpdesk article with step by step instructions on how to change them.
https://my.bluehost.com/cgi/help/222 (https://my.bluehost.com/cgi/help/222)
However you would change the nameservers for the main domain not the subdomains.
Thank you,
Hillary
My response, because English is hard:
No, I do not want to change the nameservers.
I want to add a set of NS records so that the dev.miopencarry.org and dev.michiganopencarry.org zones are delegated elsewhere.
-Jason
It then takes them a few hours short of two days to come up with this little gem:
you cannot change the name servers of a subdomain how ever you can still point them to a diffrent server using the Arecord or the Cname
https://my.bluehost.com/cgi/help/559 (https://my.bluehost.com/cgi/help/559)
https://my.bluehost.com/cgi/help/508#a (https://my.bluehost.com/cgi/help/508#a)
How did we do? Please help us improve the support that we offer you
by filling out this online survey:
http://www.surveygizmo.com/s3/1248462/bluehost (http://www.surveygizmo.com/s3/1248462/bluehost)
Thank you,
Justin
Level I Tech Support Engineer
At this point, I figured I would send my initial public shaming via twitter: https://twitter.com/jgillmanjr/status/451787208056655872 (https://twitter.com/jgillmanjr/status/451787208056655872)
With an all time record, they got back with me under three hours later:
Hello Jason,
We have looked into this for you at the request of our social media team. This can be done. Is what you need to do is contact your registrar (godaddy in this case) and have them set up the customer name servers. Then you need to point the A record of the subdomain to the IP of those custom NS. You will need two subdomains (dev1.michiganopencarry.org and dev2.michiganopencarry.org) that way you can point both A records to the two name server IP addresses.
How did we do? Please help us improve the support that we offer you
by filling out this online survey:
http://www.surveygizmo.com/s3/1248462/bluehost (http://www.surveygizmo.com/s3/1248462/bluehost)
Thank you,
Ryan
Web Advisor
Wait, what? Still on the A records kick? I didn't realize their favorite color was also tomato.
I also figured this was a good time to let them know I work for the competition, and wrote our KB article on doing subzone delegation:
Ryan,
The zone delegation won't require the addition of any A records.
Here is a paste of a dig trace for the NS records for rrfaae.com and test.rrfaae.com (two of my own domains):
==== rrfaae.com ====
jgillman@rrfaae:~ $dig ns +trace rrfaae.com
; <<>> DiG 9.8.4-rpz2+rl005.12-P1 <<>> ns +trace rrfaae.com
;; global options: +cmd
. 518400 IN NS D.ROOT-SERVERS.NET.
. 518400 IN NS E.ROOT-SERVERS.NET.
. 518400 IN NS F.ROOT-SERVERS.NET.
. 518400 IN NS G.ROOT-SERVERS.NET.
. 518400 IN NS H.ROOT-SERVERS.NET.
. 518400 IN NS I.ROOT-SERVERS.NET.
. 518400 IN NS J.ROOT-SERVERS.NET.
. 518400 IN NS K.ROOT-SERVERS.NET.
. 518400 IN NS L.ROOT-SERVERS.NET.
. 518400 IN NS M.ROOT-SERVERS.NET.
. 518400 IN NS A.ROOT-SERVERS.NET.
. 518400 IN NS B.ROOT-SERVERS.NET.
. 518400 IN NS C.ROOT-SERVERS.NET.
;; Received 512 bytes from 10.30.7.254#53(10.30.7.254) in 155 ms
com. 172800 IN NS b.gtld-servers.net.
com. 172800 IN NS l.gtld-servers.net.
com. 172800 IN NS d.gtld-servers.net.
com. 172800 IN NS c.gtld-servers.net.
com. 172800 IN NS a.gtld-servers.net.
com. 172800 IN NS e.gtld-servers.net.
com. 172800 IN NS m.gtld-servers.net.
com. 172800 IN NS i.gtld-servers.net.
com. 172800 IN NS j.gtld-servers.net.
com. 172800 IN NS k.gtld-servers.net.
com. 172800 IN NS g.gtld-servers.net.
com. 172800 IN NS f.gtld-servers.net.
com. 172800 IN NS h.gtld-servers.net.
;; Received 500 bytes from 192.58.128.30#53(192.58.128.30) in 271 ms
rrfaae.com. 172800 IN NS ns1.hookerswithhandguns.com.
rrfaae.com. 172800 IN NS ns2.hookerswithhandguns.com.
;; Received 116 bytes from 192.26.92.30#53(192.26.92.30) in 33 ms
rrfaae.com. 86400 IN NS ns2.hookerswithhandguns.com.
rrfaae.com. 86400 IN NS ns1.hookerswithhandguns.com.
;; Received 116 bytes from 67.227.241.38#53(67.227.241.38) in 0 ms
==== test.rrfaae.com ====
jgillman@rrfaae:~ $dig ns +trace test.rrfaae.com
; <<>> DiG 9.8.4-rpz2+rl005.12-P1 <<>> ns +trace test.rrfaae.com
;; global options: +cmd
. 518400 IN NS I.ROOT-SERVERS.NET.
. 518400 IN NS J.ROOT-SERVERS.NET.
. 518400 IN NS K.ROOT-SERVERS.NET.
. 518400 IN NS L.ROOT-SERVERS.NET.
. 518400 IN NS M.ROOT-SERVERS.NET.
. 518400 IN NS A.ROOT-SERVERS.NET.
. 518400 IN NS B.ROOT-SERVERS.NET.
. 518400 IN NS C.ROOT-SERVERS.NET.
. 518400 IN NS D.ROOT-SERVERS.NET.
. 518400 IN NS E.ROOT-SERVERS.NET.
. 518400 IN NS F.ROOT-SERVERS.NET.
. 518400 IN NS G.ROOT-SERVERS.NET.
. 518400 IN NS H.ROOT-SERVERS.NET.
;; Received 512 bytes from 10.30.7.254#53(10.30.7.254) in 25 ms
com. 172800 IN NS g.gtld-servers.net.
com. 172800 IN NS i.gtld-servers.net.
com. 172800 IN NS b.gtld-servers.net.
com. 172800 IN NS f.gtld-servers.net.
com. 172800 IN NS m.gtld-servers.net.
com. 172800 IN NS l.gtld-servers.net.
com. 172800 IN NS h.gtld-servers.net.
com. 172800 IN NS k.gtld-servers.net.
com. 172800 IN NS d.gtld-servers.net.
com. 172800 IN NS j.gtld-servers.net.
com. 172800 IN NS e.gtld-servers.net.
com. 172800 IN NS c.gtld-servers.net.
com. 172800 IN NS a.gtld-servers.net.
;; Received 493 bytes from 192.5.5.241#53(192.5.5.241) in 30 ms
rrfaae.com. 172800 IN NS ns1.hookerswithhandguns.com.
rrfaae.com. 172800 IN NS ns2.hookerswithhandguns.com.
;; Received 121 bytes from 192.35.51.30#53(192.35.51.30) in 59 ms
test.rrfaae.com. 14400 IN NS ns.sourcedns.com.
test.rrfaae.com. 14400 IN NS ns1.sourcedns.com.
;; Received 78 bytes from 67.227.241.38#53(67.227.241.38) in 10 ms
test.rrfaae.com. 72000 IN NS ns1.sourcedns.com. <--- different than the authoritative nameservers for rrfaae.com
test.rrfaae.com. 72000 IN NS ns.sourcedns.com.
;; Received 110 bytes from 69.16.223.254#53(69.16.223.254) in 1 ms
Here is the relavent copy/pasta from the rrfaae.com zone file that makes this magic happen:
root@host [~]# cat /var/named/rrfaae.com.db | grep test
; cPanel first:11.32.5.13 (update_time):1393330845 Cpanel::ZoneFile::VERSION:1.3 hostname:host.hookerswithhandguns.com latest:11.42.0.12
test 14400 IN NS ns.sourcedns.com. <--- note these are the only records in the rrfaae.com zone - no A records
test 14400 IN NS ns1.sourcedns.com.
As mentioned earlier, here are the sets of NS records that need to bet set in the appropriate zone files in WHM, or wherever you guys are handling your DNS:
dev.miopencarry.org 3600 IN NS ns1.hookerswithhandguns.com.
dev.miopencarry.org 3600 IN NS ns2.hookerswithhandguns.com.
dev.michiganopencarry.org 3600 IN NS ns1.hookerswithhandguns.com.
dev.michiganopencarry.org 3600 IN NS ns2.hookerswithhandguns.com.
Full disclosure: I work at Liquid Web, and I've even written the KB article on Zone delegation (http://kb.liquidweb.com/automating-dns-with-zone-delegation-and-the-storm-api/ (http://kb.liquidweb.com/automating-dns-with-zone-delegation-and-the-storm-api/))
-Jason
I would have thought at this point they would get the idea, or at least read my damn KB article to see what the hell I'm talking about. Apparently not though (and another over 24 hour turn around time):
The sub domains can be pointed using an A record or a Cname
https://my.bluehost.com/hosting/help/559 (https://my.bluehost.com/hosting/help/559)
dev.miopencarry.org can only be pointed using an A record or a Cname
miopencarry.org can be pointed using an A record or a Cname or nameservers
How did we do? Please help us improve the support that we offer you
by filling out this online survey:
http://www.surveygizmo.com/s3/1248462/bluehost (http://www.surveygizmo.com/s3/1248462/bluehost)
Thank you,
Justin
Level I Tech Support Engineer
BlueHost.com
888.401.4678
At this point the gloves are getting ready to come off. Still awaiting a response, but this is what I left them:
It seems pretty clear at this point that although I have essentially told you how to implement what I am asking, you still claim that it can't be done.
Could you please just escalate this to someone who understands what zone delegation is?
Thanks.
-Jason
I'll be interested to see what they come back with. If it's something other than "ok done" or at least some kind if intelligent response that I would expect from a competent sysadmin, I'm thinking my public shaming is going to move beyond this post to facebook or web hosting talk.
Stay tuned to see this trainwreck as it develops!
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The twitter post and rapid response is curious to me since I still don't get the whole twitter thing, but whatever.
Can you call them? Seems like you would get somewhere faster. That way they can't pawn off a short email with bad info to you. Repeatedly. I feel your pain there.
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I'm thinking I might depending on how they respond.
As for the twitter thing - it's actually pretty common to get tickets nudged in the hosting industry. I've even answered a few questions via twitter on behalf of Liquid Web before. https://twitter.com/jgillman_lw
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The twitter post and rapid response is curious to me since I still don't get the whole twitter thing, but whatever.
Can you call them? Seems like you would get somewhere faster. That way they can't pawn off a short email with bad info to you. Repeatedly. I feel your pain there.
HUH?!?!? Can he call them??? Nobody uses a phone anymore!!! Not even me hardly. Geez Dan. Don't you have any grand kids that can show you how to communicate these days? :toetap:
I have to admit, I'm still having a lot of trouble with that Tap & Talk feature. I'm on my third smatphone in two months. The glass keeps breaking. You'd think they'd make them stronger to withstand all the tapping. :shrug:
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Well, for me it's a way to have a paper trail and to make it clear exactly what I expect to happen.
Plus then I can share the agony joy of dealing with these people for all to see.
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Well, for me it's a way to have a paper trail and to make it clear exactly what I expect to happen.
Plus then I can share the agony joy of dealing with these people for all to see.
...voice recorder?
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Certainly an option
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Their response yesterday:
Contacted L2 I'm looking to delegate dev.miopencarry.org and dev.michiganopencarry.org to a different set of nameservers.
12:00:41pmKen G.
can't do that unfortunately
12:01:00pmKen G.
for a domain to have it's own name servers it needs to be listed in domain manager
12:01:17pmKen G.
but we can't add subdomains for michiganopencarry.org, because that domain is already in our system
12:01:35pmKen G.
they can point the @ A record and www A record to the IP they want
12:01:38pmKen G.
but that's about it
12:01:42pmKen G.
it's a cpanel limitation
How did we do? Please help us improve the support that we offer you
by filling out this online survey:
http://www.surveygizmo.com/s3/1248462/bluehost (http://www.surveygizmo.com/s3/1248462/bluehost)
Thank you,
Justin
Level I Tech Support Engineer
BlueHost.com
888.401.4678
Apparently the idiocy doesn't stop...
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level 1
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level 1
Yeah, we don't mess around with that tiered support stuff at LW.
Well, that's not entirely true, we do, but the only "higher" tier is enterprise, and those customers usually have custom designed infrastructure that actually gets documented.
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my company has 1 tier. if the remote support engineer cant fix it. time to dispatch an onsite tech. granted we are highly specialized and trained in the dental field. chances are most common issues can be resolved remotely.
it seems the support at bluehost is either A) retarded or B) just didnt give a crap
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my company has 1 tier. if the remote support engineer cant fix it. time to dispatch an onsite tech. granted we are highly specialized and trained in the dental field. chances are most common issues can be resolved remotely.
it seems the support at bluehost is either A) retarded or B) just didnt give a crap
I'll take "All of the above" for $500, Alex.
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I say you tell them that they have one last chance to do what you've already told them how to do. After that, you're gong to post your conversation online for public shaming.
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Oh trust me, I'm getting ready to unleash the public shaming nuclear option on facebook and/or web hosting talk.
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personally since you were dealing with level. i would have called. and right off the bat said. i have been working with tier 1 support. the issue is still not resolved. i need to speak to a supervisor. the supervisor would then more than likely get you in touch with tier 2 or 3 depending on their tier system. bigger comapnies do that alot. dell is one, microshaft is another, and most telcom places. ATT, cbeyond, comshaft, paetec.
i usually say i am a support engineer. i ahve tried all the teir one stuff. now i need someone who will fix my issue once and for all.
usually getting nasty on the phone will get results
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But if their teir I support staff are not either capable of addressing the issue or raising the issue to someone who is, then they deserve to be shamed. Especially after so many attempts and literally telling them the fix.
If they offer a support system, that support system should work. A customer should not be forced to go outside of that system to get their issue resolved. Always give companies a chance to fix their problems. If they don't jump on that chance, it's not your fault.
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But if their teir I support staff are not either capable of addressing the issue or raising the issue to someone who is, then they deserve to be shamed. Especially after so many attempts and literally telling them the fix.
If they offer a support system, that support system should work. A customer should not be forced to go outside of that system to get their issue resolved. Always give companies a chance to fix their problems. If they don't jump on that chance, it's not your fault.
Indeed. I've worked on the support floor - that's where I hired into at Liquid Web. Gave them the benefit of the doubt.
Apparently I need to break out the stick now.
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Generally when I get poor service like this, I take my money elsewhere.
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Why not just add simple A name record to the existing DNS?
domain TTL IP
dev.yourdomain.com 7200 1.2.3.4
If you can't directly edit DNS I would find another hosting provider.
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Why not just add simple A name record to the existing DNS?
domain TTL IP
dev.yourdomain.com 7200 1.2.3.4
If you can't directly edit DNS I would find another hosting provider.
So that I can let, say, the A record for forum.dev.miopencarry.org be generated and handled automatically by my VPS, and not requiring me to edit A records for the dev environment on bluehost...
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So that I can let, say, the A record for forum.dev.miopencarry.org be generated and handled automatically by my VPS, and not requiring me to edit A records for the dev environment on bluehost...
You should be able to edit advanced DNS settings @ whoever is hosting DNS for the domain.
Add the A name record through the DNS interface pointing to the IP of your webserver.
Depending on the webserver you are using (Apache or IIS) for your VPS you will also need to edit the server config file.
http://httpd.apache.org/docs/2.2/mod/quickreference.html (http://httpd.apache.org/docs/2.2/mod/quickreference.html)
might help to setup the config.
If you need help PM me and I'll give you my phone #. 23 Years in the IT industry and it's still more then a job, it's an adventure.
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Generally when I get poor service like this, I take my money elsewhere.
We have paid up with them
3 years in advance.
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We have paid up with them
3 years in advance.
unless they gave you one hell of a deal on hosting. i dont see a need to pay that far in advance. ive seen too many osting companies go under and clients left high and dry when they do. i find it best to just invest in an old linux box and run apache on it. or find an old server and slap iis on it. run from home. problem solved.
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You should be able to edit advanced DNS settings @ whoever is hosting DNS for the domain.
Add the A name record through the DNS interface pointing to the IP of your webserver.
Depending on the webserver you are using (Apache or IIS) for your VPS you will also need to edit the server config file.
http://httpd.apache.org/docs/2.2/mod/quickreference.html (http://httpd.apache.org/docs/2.2/mod/quickreference.html)
might help to setup the config.
If you need help PM me and I'll give you my phone #. 23 Years in the IT industry and it's still more then a job, it's an adventure.
Oh, trust me, I'm not a complete stranger around BIND or Apache.
So basically the scenario is this:
I run cPanel/WHM on my VPS. I have a dev.miopencarry.org account (and zone) setup on the box, as well as a zone for dev.michiganopencarry.org (I'm a lazy bastard, so I'm letting cPanel handle all the back end vhost config action).
This way, as I create and remove vhosts under the dev.miopencarry.org or dev.michiganopencarry.org zones (such as forums.dev.miopencarry.org, tomfoolery.dev.miopencarry.org, irungunz.dev.miopencarry.org, etc), I won't have to deal with A records over on bluehost.
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@ jgillmanjr : PM sent, call me it will be much easier.
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We have paid up with them
3 years in advance.
Then why should they bother with good service?
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Oh hey, they have a chat system.
Let's see what kind of fun can be had... after a 24 minute wait.
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Amazing...
[Initial Question] Provider: Bluehost - My Domain is: "miopencarry.org" I need someone who knows what NS records are in re ticket #YWQ-41355-644
(3:59) [System] Customer has entered chat and is waiting for an agent.
(4:32) [ChatAutoAssigned] {"staffId":"479"}
(4:32) [Maxwell M.] Hello, thank you for contacting support. My name is Maxwell. I am currently on with multiple customers so your patience is greatly appreciated.
(4:33) [Jason Gillman Jr.] Understood.
(4:34) [Maxwell M.] I am reviewing your ticket, but I am not sure I understand your question.
(4:34) [Jason Gillman Jr.] Ok. So basically all I need is to have two sets of NS records setup in the appropriate zone files.
(4:35) [Jason Gillman Jr.] cPanel itself doesn't allow adding NS records, and I'm guessing that ns1 and ns2.bluehost.com aren't utilizing BIND on WHM
(4:35) [Maxwell M.] Actually you can only set up name servers if we are the registrar
(4:36) [Maxwell M.] If we are not your registrar, then you can't change the name servers in our cPanel
(4:36) [Jason Gillman Jr.] I'm not changing any name servers. I merely need NS records added
(4:36) [Jason Gillman Jr.] dev.miopencarry.org 3600 IN NS ns1.hookerswithhandguns.com.
dev.miopencarry.org 3600 IN NS ns2.hookerswithhandguns.com.
dev.michiganopencarry.org 3600 IN NS ns1.hookerswithhandguns.com.
dev.michiganopencarry.org 3600 IN NS ns2.hookerswithhandguns.com.
(4:37) [Jason Gillman Jr.] All you would need to do is add those to the appropriate zone files
(4:39) [Jason Gillman Jr.] And I mistakenly forgot to put a period after dev.miopencarry.org and dev.michiganopencarry.org
(4:40) [Maxwell M.] So, you want to add name servers for a sub domain?
(4:40) [Jason Gillman Jr.] So it should be:
dev.miopencarry.org. 3600 IN NS ns1.hookerswithhandguns.com.
dev.miopencarry.org. 3600 IN NS ns2.hookerswithhandguns.com.
dev.michiganopencarry.org. 3600 IN NS ns1.hookerswithhandguns.com.
dev.michiganopencarry.org. 3600 IN NS ns2.hookerswithhandguns.com.
(4:40) [Maxwell M.] Or is dev.miopencarry.org a fully registered domain?
(4:40) [Jason Gillman Jr.] Yes, I'm looking to delegate the dev.miopencarry.org. and dev.michiganopencarry.org. sub-zones to another set of nameservers
(4:41) [Maxwell M.] I think there is a bit on confusing here about DNS
(4:41) [Jason Gillman Jr.] How so?
(4:41) [Maxwell M.] Name servers are set up for domains that have been registered with ICAAN
(4:41) [Maxwell M.] You cannot set up name servers for a sub domain
(4:42) [Maxwell M.] You can only set name servers for fully qualified, registered domains
(4:42) [Jason Gillman Jr.] Um, you can certainly delegate out a sub-zone
(4:42) [Maxwell M.] You can point a sub domain to another host, but you cannot set up name servers for a sub domain.
(4:43) [Jason Gillman Jr.] You've reviewed the ticket, correct?
(4:45) [Maxwell M.] According to the information in the ticket, and I agree, it depends on the registrar. We do not allow is ourselves, and I do not know any registrars that do, but the agent answering the ticket seems to have known that godaddy does allow it. I am still reading through the ticket though
(4:45) [Jason Gillman Jr.] Ok, it has nothing to do with the registrar.
(4:46) [Jason Gillman Jr.] All that needs to happen is the addition of the above sets of NS records to BIND, or whatever you're using for named
(4:46) [Maxwell M.] It may be able to be done manually on the zone file, but we do not have software for that kind of a change written, and so do not support it
(4:47) [Maxwell M.] I have checked with our admins, and they agree
(4:47) [Jason Gillman Jr.] So you're telling me that you can't open the zone files, make the changes, and reload it (after making sure you increment the serial, of course)?
(4:51) [Maxwell M.] I personally do not have access to do that
(4:51) [Jason Gillman Jr.] Can you escalate this to someone who does?
(4:51) [Maxwell M.] The Admins do have that access, but they would not do that, as it is not something that we support
(4:51) [Maxwell M.] We don't support this kind of set up
(4:51) [Maxwell M.] If we did, they would build a tool to do it
(4:51) [Jason Gillman Jr.] Why not?
(4:51) [Jason Gillman Jr.] It's a set of NS records
(4:52) [Jason Gillman Jr.] There is a tool. It's called vim
(4:53) [Maxwell M.] The reason we don't allow it as you are describing is because it would affect the whole server. However, I have found a possible work around for you
(4:54) [Maxwell M.] The vim access would require root access, and would affect the whole server
(4:54) [Maxwell M.] But, If you try to assign the sub domain as an Addon domain, you may be able to get the system to add the name server entries
(4:54) [Maxwell M.] If you cannot get the sub domain to assign as an addon domain though, it wont be possible.
(4:54) [Jason Gillman Jr.] No, it would just affect the zone files in question
(4:55) [Maxwell M.] the information I am giving you is straight from a Jr. Admin
(4:55) [Jason Gillman Jr.] Ok, so what about a Senior Admin then?
(4:55) [Jason Gillman Jr.] Trust me, I've worked the support floor for a hosting company and I've done this sort of thing all the time.
(4:55) [Maxwell M.] It is not something they do. The only other option is to set up a dedicated server, and host your own name servers
(4:56) [Jason Gillman Jr.] That's amazing
(4:57) [Jason Gillman Jr.] How would I be able to get in contact with the support department head?
(4:58) [Maxwell M.] I am a technical supervisor here. The support department head can be reached through emailing feedback@bluehost.com
(4:59) [Jason Gillman Jr.] A supervisor and you don't even have the ability to make DNS changes. Outstanding. Alright, I guess I'll see where feedback@ actually lands me.
(5:0) [Jason Gillman Jr.] Have a nice day.
(5:0) [Maxwell M.] Have a wonderful day! Also, if you wouldn't mind, there is a short one question survey to rate my performance after the chat. This will tell my manager the quality of support that I have offered. I would appreciate it if you would click the "Rate and exit" button and take that. Thank you for your time!
(5:1) [Jason Gillman Jr.] Oh, one parting note - your support main page says all submissions are responded to in 24 hours - this ticket took almost two days to get an init.
(5:1) [ChatClosedByCustomer] {}
(5:1) [System] Chat closed by customer request.
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Also, reading the above is much better while listening to this in the background: https://www.youtube.com/watch?v=jPWYcjypSWo (https://www.youtube.com/watch?v=jPWYcjypSWo) (warning, contains foul language on repeat)
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And you call yourself an IT guy. :|>
The guys at BlueBalls Hosting JockSupport don't seem to think so.
I can see it now...
All three of them are sitting around Mom's basement in India laughing. :banglaugh: :banglaugh: :banglaugh:
(In my worst Indian accent imitation) "I told him the jr supervisor I was. LOL He said talk to the sr boss he want to do. When he call back you play sr boss. Ha Ha."
"Oh and do not forget to have him take survey. That get them always." :gossip:
"I will respond to bad survey and find out how we can improve service. LMAO" :banglaugh:
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(http://static.someecards.com/someecards/usercards/1321382517318_6333111.png)
(http://www.captainbluehen.com/wp-content/peggy.jpg)
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(http://static.someecards.com/someecards/usercards/1321382517318_6333111.png)
(http://www.captainbluehen.com/wp-content/peggy.jpg)
:banglaugh: :banglaugh: :banglaugh: :rotfl: :rotfl: :rotfl:
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Just in case anyone was wondering, this thread has been getting chuckles from a few folks at work. The others, I fear, should be on suicide watch.
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I'm gonna laugh my ass off if they create NS records for a sub-zone but then bone you with an SOA record.